What are pre-order items?

Pre-orders are items that have been manufactured or ordered but have not yet been made or have arrived. Since a good bulk of my items are manufactured sometimes it can take weeks to a few months for the items to get to me, so delivery can take a little while. A pre-order is basically a purchase ahead of time before the product arrives. 

When will my order be shipped ?

All product in stock will be shipped within 1-2 business days.

If you are ordering a commission, those processing and shipping times will vary depending on the size of the commission. Please reach out to me if you have a specific deadline and I will do my very best to make that deadline happen.

Can I get a refund for my order?

I will gladly do a refund if your order showed up damaged and there is proof provided and you would not like a replacement. Refund is limited to the item value and will not include shipping. 

International refunds will have with a 10% restock fee taken out and it will not include shipping. Unfortunately orders leaving outside of the United States have a higher chance of being lost in transit. 

I received the wrong item in my order what should I do?

Oh no! I do make mistakes sometimes since I’m a one woman show. Please reach out to me as soon as possible with a photo of your order and I will quickly ship you a replacement. You’re also welcome to keep the mistaken product.

Why didn't I receive tracking for my order?

If the order is a sticker order, the package will be sent as a stamped package to keep shipping costs low, unless otherwise requested before order is placed. Larger packages will be shipped as tracked packages.

I never received my package what should I do? 

If your package was shipped as a tracked package and you have not received it within 10 days after the expected delivery date, I would be happy to send a replacement.

If it is stamped mail and you have not received your package within 15 days of it being shipped, I would be happy to replace that order as well.

If it's due to an incorrect address by the time you placed the order and you did not double check or make contact (and I have already shipped the package) I will be needing you to re-order </3 :(

Do you accept returns? 

I do not accept returns.

If the item you received is damaged from transport and shipping I will do my best to send a replacement after receiving photo proof of damage within 7 days after delivery, no physical return of the product will be necessary. If you have any questions, please feel free to email me and I’ll be happy to help.

Can I cancel my order? 

If I have yet to ship your order and there is no tracking I will of course do a cancellation. 

International Customers are in charge of Customs and Fees. Any country that has fees and/or Customs is due by the customer.